Measure C Senior Scrip

The Measure C Senior Scrip program provides alternative, reliable and affordable transportation to Fresno County residents who are 70 years of age and older with transportation by Uber, Lyft, EOC transit, and participating taxi companies. Eligible seniors receive a 75% discount on ride fares by purchasing up to $200 worth of senior scrip per month, in their choice of paper scrip for use with taxi rides, or in electronic credit for use with Lyft/Uber rides.

Senior Scrip can be used as needed at any time, 24 hours a day, 7 days a week. Each month, seniors will have a choice to purchase one of the following forms of scrip:

  1. paper scrip that can be used to pay rides with taxi cabs/taxi service providers
  2. electronic scrip credit to pay for Lyft/Uber rides.

 

Eligible seniors can purchase in increments of $5 which buys them $20 worth of scrip (up to a maximum of $200 of scrip value per month at a total cost of $50).  That is a 75% discount!

 

Fresno COG and a company called GoGoGrandparent have formed a partnership to help our Senior Scrip Program participants schedule rides with Lyft and Uber drivers by calling only one telephone number from a home telephone or cell phone. No need to own or use a smartphone,  GoGoGrandparent will schedule the ride for you!

 

To start participating in the Senior Scrip Program fill out the form below and return to Fresno COG. 

 

Eligible seniors eligible to utilize Lyft & Uber rides should fill out the form below and return to Fresno COG.

  • Application addendum – in English (updated 7.5.22)
  • Application Addendum – En Español    (updated 2.1.21)

 

To purchase Senior Scrip for an eligible senior online, follow the instructions below.

 

Once we have received your application (and any other applicable information) you will be contacted by staff. You will be given  information on how to use the program and your Senior Scrip ID number. Your Senior Scrip ID number is how you will purchase Scrip to use with participating Taxi companies or Lyfts and Ubers with GoGoGrandparent.

Click here to purchase Senior Scrip!

 

Submit your completed Senior Scrip application:

Email it to Jake Martinez at JMartinez@fresnocog.org

Turned in at any location that sells Scrip

Mail it to:

Fresno COG
2035 Tulare Street, Suite 201
Fresno, CA 93721

 

Senior Scrip Mail in Order Forms

 

If you would like to have a family member or close friend purchase and pickup “paper” scrip for you, fill out this form:

 

Where Can I Obtain An Application and Purchase Paper Scrip or Electronic Scrip (E-Scrip) in Person?

There are multiple locations throughout Fresno County where you can apply in person with the necessary application and purchase either Paper or Electronic Scrip. Click on the location name closest to you to see their address, business hours, and phone number.

 

Clovis City Hall, 1033 Fifth Street, Clovis, CA

Business Hours:  8:00 AM – 5:00 PM Weekdays

Phone # | 559-324-2750 | TTY: 559-324-2753

 

Clovis Senior Center, 850 Fourth Street, Clovis, CA

Business Hours:  8:00 AM – 4:30 PM Weekdays

Phone # | 559-324-2000

 

Reedley Community Center, 100 N. East Ave., Reedley, CA

Business Hours: 8:00 AM – 5:00 PM Weekdays

Phone # | 559-637-4203

 

Fresno Area Express (FAX) Manchester Transit Center, 3590 North Blackstone, Fresno, CA

Business Hours:  8:30 AM – 4:00 PM on Weekdays

Phone # | 559-621-7433

 

Sanger City Hall, 1700 7th Street, Sanger, CA

Business Hours:  8:00 AM – 5:00 PM Weekdays

Phone # | 559-876-6300 (option 1)

 

If I am using Paper Scrip what Taxi Companies Can I Call to Schedule Taxi Service?

The following Taxi companies participate in Senior Scrip. Each Taxi will have their contact number(s), if they serve another are other than Fresno/Clovis, and if the dispatcher offers languages other than English. The list is subject to change at Senior Scrip staff discretion.

 

A+ Taxi, Phone – 559-433-9111, English, Punjabi, and Hindi translation is available.

 

Fresno EOC Taxi, Phone – 559-263-8099, Service is available from 7AM -7PM, To & From Fresno/Clovis, *Must schedule 48 hours in advance, English, Spanish, and Hmong translation is available.

 

Checker Cab, Phone – 559-237-7007, Phone # 559-436-8294

Fresno Cab, Phone – 559-301-5579, Phone # – 559-448-7158

Sierra Vista Cab, Phone – 559-222-5555 or 559-981-02111, English and Spanish translation is available.

Taxi Rosa, Phone – 559-477-3444, English and Spanish translation is available.

American Eagle Taxi, Service to/from Selma, Sanger, and Kingsburg, Phone – 559-856-4944

Green Point Taxi, Service to/from Reedley, Phone – 559-638-8595

 

If I am using Electronic Scrip (E-Scrip) who do I call to Schedule a Ride with Lyft and Uber?

Call GoGoGrandparent at 1-855-464-6872, they are available 24 hours a day and 7 days a week (with available bilingual operators).

 

Senior Scrip Newsletters

For more information about Senior Scrip, you may want to read our recent newsletters.  They often answer questions not included in the Frequently Asked Questions (FAQ) section due to their specificity, and they include more information about either paper or e-scrip. If you would like to sign up to receive upcoming newsletters email us at mcstaff@fresnocog.org or call us at 559-233-4148.

 

Summer 2023 – PDF | English Edition

Spring 2023 – PDF | English Edition | Español Edición

Winter 2022 – PDF | English Edition

Fall 2022 – PDF | English Edition | Español Edición

Summer 2022 – PDF | English Edition

Spring 2022 – PDF | English Edition

Winter 2021 – PDF | English Edition

Fall 2021 – PDF | English Edition

Senior Scrip Program General Information and Frequently Asked Questions

 

To help answer the many questions you may have regarding both Measure C Senior Scrip Program ride options, please see the Senior Scrip Program Frequently Asked Questions (FAQs) attached here or written down below.

(FAQs)in English

(FAQ’s) – En Español

 

Questions concerning the program and operation can be directed to Jake Martinez at JMartinez@fresnocog.org or call (559) 233-4148 ext. 205.

 

1. What Is The Senior Scrip Program?

It is a Measure C funded program that provides alternative, reliable and affordable transportation to Fresno County residents who are 70 years of age and older. Eligible seniors receive a 75% discount on ride fares by purchasing up to $200 worth of senior scrip per month, in their choice of paper scrip for use with taxi rides, or in electronic credit for use with Lyft/Uber rides. What are Lyft and Uber? LYFT and Uber are two local companies out of many other ride-hailing companies that are labeled as Transportation Network Providers (or TNC’s). TNCs are licensed/authorized companies that have created a network of tens of thousands of qualified and insured drivers that are independently contracted to provide rides to people. GoGoGrandparent will access these two TNCs on your behalf to get their independent drivers to your front door and to your destination.

 

2. How Does The Senior Scrip Program Work?

Senior Scrip can be used at any time, 24 hours a day, and 7 days a week as needed.  Each month, seniors will have a choice to purchase as follows:

1) paper scrip that can be used to pay rides with taxi cabs/taxi service providers

2) electronic scrip credit to pay for Lyft/Uber rides.

Eligible seniors can purchase in increments of $5 which buys them $20 worth of scrip (up to a maximum of $200 of scrip value per month at a cost of $50). This is a 75% discount! 

See below: “Where can I obtain an application and purchase taxi scrip” for location addresses.

 

3. What Are The Rules?

  • You must be a resident of Fresno County
  • You must be at least 70 years old
  • You must first complete and submit the eligibility forms along with proof of age and residency. (Proof of eligibility is required by providing a copy of a California Driver’s License, California DMV issued Identification Card or other combination of documents that prove both age and residency
  • All necessary documents can be obtained at select locations only (see below) or on the web at www.fresnocog.org
  • Scrip cannot be given or sold to someone else. It is non-transferable, non-negotiable, and non-replaceable
  • Scrip can only be used to pay for your taxi and TNC services and to tip the taxi driver (but not the TNC driver). You may also tip using cash
  • Users are responsible for scheduling, changing, and canceling trip reservations. When calling for a taxi be sure to let the dispatcher know that you will be paying with Senior Scrip
  • Fresno COG reserves the right to limit scrip sales based on scrip availability

.

4. Where Can I Obtain an Application and Purchase Senior Scrip for Taxi Service?

In Person:

Fresno Area Express (FAX)
Manchester Transit Center

3590 North Blackstone • Fresno, CA
Business Hours: 8:30 AM 4:00 PM, Monday – Friday
Phone: 559-621-RIDE

Clovis City Hall
1033 Fifth Street • Clovis, CA
Business Hours: 8:00 AM 4:30 PM, Monday – Friday
Phone: 559-324-2000

Clovis Senior Center
850 Fourth Street • Clovis, CA
Business Hours: 8:00 AM — 4:30 PM, Monday – Friday
Phone: 559-324-2750
TTY:559-324-2753

Reedley Community Center
100 N. East Avenue • Reedley, CABusiness Hours:  8:00 AM – 5:00 PM, Monday – FridayPhone: 559-637-4203

Sanger City Hall
1700 7th Street • Sanger, CA
Business Hours: 8:00 AM – 5:00 PM, Monday – Friday
Phone: 559-876-6300 option 1

To purchase paper scrip and electronic scrip in person, by mail by phone or online:

Fresno Council of Governments (Fresno COG)
2035 Tulare Street, Suite 201, Fresno, CA 93721

 

Business Hours

7:30 AM to 5:30 PM Monday – Thursday, 7:30 AM to 4:30 PM on Friday

Phone: 559-233-4148

Online purchase website (purchases processed by Fresno COG): www.seniorscrip.com

 

5. What Taxi Companies Can I Call to Schedule Taxi Service?

A+ Taxi Cab (English, Punjabi & Hindi)

559-433-9111

Fresno EOC (English, Español, Hmong)

(Hours | 7am – 7pm)

559-263-8099

(SERVICE to/from FRESNO & CLOVIS with ADA vehicles)

*RIDES MUST BE SCHEDULED 48 HOURS IN ADVANCE

Green Point Taxi (Español)

559-638-8595

(SERVICE to/from REEDLEY)

Checker Cab

559-237-7007

559-436-8294

Sierra Vista Cab (English & Español)

559-222-5555

559-981-0211

American Eagle Taxi (Español)

559-856-4944

(SERVICE to/from SELMA, SANGER, KINGSBURG)

Fresno Cab

559-301-5579

559-448-7158

Taxi Rosa (English & Español)

559-477-3444

 
     

 

6. Who do I Call to Schedule a Ride with Lyft and Uber?

Call GoGoGrandparent at 1-855-464-6872, available 24 hours a day and 7 days a week (with available bilingual operators).

 

7. How Can I Obtain More Information?

Call 559-233-4148 during regular business hours. To download brochures and application forms, visit us on the web at www.fresnocog.org

 

 

Paper Senior Scrip for Taxi Cabs and EOC Taxi

 

1. What is paper scrip?

It is sold in books of 20 $1-scrips at the cost of $5. Use like cash to pay for taxi service fares only.

 

2. Where do I buy paper scrip and how much can I buy?

Each month participants may purchase up to $200 worth of either paper scrip OR electronic scrip credit (but not both in the same month).  You can purchase paper scrip at various vending locations in person, by mail, by phone or online. See the list of paper scrip sales outlets and the list of service providers on page 4 of this FAQ document.

 

3. Does my paper scrip expire?

Senior Scrip does not expire. Scrip does not need to be used in the same month it is purchased. Use it at your convenience and when needed

 

4. Can someone else ride with me?

Yes. Other people may accompany you at no extra charge, as long as the passenger limit does not exceed 4 passengers.

 

5. When are taxi rides available?

Taxi cabs are available 24 hours a day, 7 days a week. (EOC Taxi’s hours and days vary—call them for their current operational hours.)

 

6. How do I schedule a taxi ride?

You are responsible for scheduling, changing, and cancelling your own trip reservations. Call the taxi provider of your choice from the approved list of taxi service providers.  (Not all taxi companies accept Senior Scrip Program paper scrip, only those on our list.)

 

7. How long will I have to wait for my ride?

Your wait time for your taxi provider should not be more than 20 minutes.  If a taxi provider will be later than 20 minutes, they are required to let you know so you can choose to continue waiting for them or call another taxi service provider.

 

8. Can I schedule a taxi ride in advance?

Yes, with some taxi service providers that have the capacity to do so.  However, most prefer that you call the day you need the ride, even if you schedule it with them in advance.

 

9. How do I pay the taxi driver?

You are responsible for paying the entire fare displayed on the cab’s meter or EOC’s flat rate for your trip.  Both, taxi cabs and EOC, will accept payment with paper scrip.

 

10. How will I know how much to pay?

Taxi cabs have a meter that will display the fare for your trip.  Fresno EOC Taxi has no meter but they charge flat rates by miles traveled.  (You can request EOC’s flat rates in advance.)

 

11. May I tip the driver with paper scrip?

Yes. Our current policy allows you to tip with your choice of paper scrip or with cash if you feel the service provided by the driver has been good.  (If you give the driver a choice, the driver may choose cash over the paper scrip to skip the paperwork needed to separate tips from fares at the end of a shift.)

 

12. I am a Fresno County resident, but I want to travel to Merced, can I use paper scrip for this trip?

Yes.  However, the amount of paper scrip you are allowed to purchase may only cover part of the total cost of your trip.  Please inquire about taxi fares with the taxi company before scheduling a service.  (Local taxi providers may not be able to pick you up outside of their service area, please inquire before scheduling.)

 

13. I am a resident of Kings County; can I participate in the Senior Scrip Program (with paper scrip)?

No. Measure C’s Senior Scrip Program is available only to Fresno County residents. Please contact your respective city offices regarding senior subsidy programs that may be available in your area.

 

14. How do I SIGN UP for the Senior Scrip Program?

You must complete and submit the eligibility form (Application for Scrip) along with your proof of age and residency to Fresno COG to become an eligible Senior Scrip User and be able to purchase scrip.

 

15. Can I give or sell my paper scrip to someone else if I do not use it?

No. Senior Scrip is only to be used by the eligible enrolled senior who has been assigned a User ID Number (for use with paper scrip only).   Senior Scrip is non-negotiable, non-transferable, and non-replaceable.

 

16. What service provider can I call to schedule a ride with Paper Scrip?

Senior Scrip users should NEVER HAIL A TAXI. Always CALL for one and let them know that you will be paying with Scrip when scheduling a trip. Show the driver your Scrip User ID card at end of trip. The following are the approve Senior Scrip Taxi providers as of June 2022. Contact them to find their hours of operation and you pay them with Paper Scrip.

    • A+ Taxi – (559) 433-9111
    • Checker Cab – (559) 237-7007 or (559) 436-8294
    • Fresno Cab – (559) 301-5579 or (559) 448-7158
    • Sierra Vista Cab – (559) 222-5555 or (559) 981-0211
    • Taxi Rosa – (559) 477-3444
    • American Eagle (Service to/from Sanger/Selma) – 559) 856-4944
    • Green Point Taxi (Service to/from Reedley) – (559) 638-8595
    • Fresno EOC Transit is the only Taxi provider with wheelchair accessible vehicles (WAVs) that accepts Paper Scrip. Hours of operation and scheduling are subject to change based on their demand. – (559) 263-8099

 

Electronic Senior Scrip for Lyft or Uber using GoGo Grandparent

1. What is electronic scrip credit?

It is sold in increments of $20 electronic credits at the cost of $5.  Use to pay for Lyft/Uber rides.

 

2. Where do I buy electronic scrip and how much can I buy?

Each participant may purchase up to $200 worth of either paper scrip OR electronic scrip credit (but not both) per month.  Electronic scrip credit may be purchased only through Fresno COG, in person, by mail, by phone or online.

 

Fresno COG’s address is 2035 Tulare Street, Suite 201, Fresno, CA 93721

Fresno COG’s phone number is (559) 233-4148.
Online purchase website is www.seniorscrip.org

 

3. Does my electronic scrip credit expire?

No.  Senior Scrip (in electronic format) does not expire.  The balance at the end of the month will roll-over for you to use in the following month(s), as needed.

 

4. Can someone else ride with me?

Yes.  Other people may accompany you, at no extra charge, as long as the passenger limit does not exceed 4 passengers (up to 6 people if scheduling and paying for a Lyft XL or Uber XL.)

 

5. When are Lyft/Uber rides available?

Operators at GoGoGrandparent telephone lines and Lyft/Uber drivers are available 24 hours a day, 7 days a week.

 

6. How do I schedule a Lyft/Uber ride?

The Measure C Senior Scrip Program has joined with the Go-Go Grandparent organization to provide our enrolled Measure C Senior Scrip program users access to Lyft and Uber ride services by dialing only one telephone number (1-855-464-6872).  Seniors need not own or use a smartphone to order or monitor their ride.

 

7. How long will I have to wait for my ride?

Driver availability depends on your location, the time of day, and number of other rides being requested. In the majority of cases, your ride will arrive within 5-15 minutes — so be ready to leave when you call!

 

8. Can I schedule a Lyft/Uber ride in advance?

Yes, but most folks call 15 minutes before they need to leave.  We highly recommend you do the same as passengers’ plans often change.  Note that once drivers are sent to pick you up you cannot cancel without being charged a fee.  See page 3- other Lyft/Uber fees you want to prevent.

 

9. How do I pay the Lyft/Uber driver?

You do not pay the driver.  Electronic scrip purchases are uploaded by Fresno COG to your individual credit account.  GoGo-Grandparent will draw the payment from your Senior Scrip/GoGo ride credit account and pay the driver for you.

 

10. How will I know how much to pay?

GoGoGrandparent will call or email you once your ride is complete with a record of your charges.

 

11. May I tip the driver from the value of my account?

No.  Tips are not figured into the total fare of the Lyft/Uber rides that are booked through GoGoGrandparent and are not required most of the time. Lyft/Uber drivers are not customarily expected to open doors for you or help you into the car, even though the majority will do that for our seniors.  If you need help with a walker or wheelchair, or loading and unloading groceries, the driver hailed to pick you up must be made aware of that in advance.  Prior to his/her acceptance of your ride please notify the GoGo Grandparent associate of any special needs when you call to order your ride.  You may then wish to tip the driver with cash if he/she provides this extra help.

 

12. Can I give or sell my electronic scrip to someone else if I do not use it?

No. Your Senior Scrip electronic ride credits are to be used by you as the eligible senior and should not be used to hail Lyft/Uber rides for others.

 

13. I am a Fresno County resident, but I want to travel to Merced, can I use electronic scrip for this trip?

Yes.  GoGoGrandparent is available wherever there is Lyft and Uber service.  However, the amount of electronic scrip you are allowed to purchase may only cover part of the total cost of your trip.  Before scheduling service, please consult with the GoGoGrandparent operator to ensure you have an adequate electronic credit balance needed for your trip.

 

14. I am a resident of Kings County; can I participate in the Senior Scrip Program (with electronic scrip)?

No. Measure C’s Senior Scrip Program is available only to Fresno County residents. Please contact your respective city offices regarding senior subsidy programs that may be available in your area.

 

15. How do I SIGN UP for the program that allows me to order Lyft/Uber rides?

All seniors that are already enrolled as Measure C Senior Scrip Program users will need to complete and submit the Senior Scrip Program Application Addendum to Fresno COG.  Seniors not yet enrolled as Measure C Senior Program users may complete and submit both applications at the same time.